Effective Date: 15-01-2025

We strive to ensure customer satisfaction by offering a clear and straightforward policy for returns, refunds, and exchanges. Please read the details below for our procedures and requirements.

Exchanges

• Do you accept exchanges?
  Yes, we accept exchanges.
• Exchange Process:
  1. Our courier partner, Delhivery, will pick up the product from your location.
  2. Once we receive the product, it will undergo a review to determine approval or rejection based on its condition.
  3. You will be notified via email regarding the status of your exchange request.
  4. If approved, a new product will be dispatched within 24 hours.

Returns

• Do you accept returns?
  Yes, we accept returns for both defective and non-defective products.
• Product Condition for Returns:
  • Only new products will be accepted.
  • The product must be unopened, in its original packaging, and unused.
• Return Window:
  Customers have 7 days from the date of delivery to initiate a return.
• Verification Process:
  • An unboxing video is required for all return requests.
  • The video must clearly show the product, its packaging, and any defects or issues.
  • This ensures a fair assessment and expedites resolution.
• Return Method:
  Returns can be initiated through mail or by contacting our customer care support team.

Refunds

• Refund Processing Time:
  • Refunds will be processed within 7 days after the returned product is received and verified and amount will be credited to your order within 3 days.

For any questions or assistance regarding returns, refunds, or exchanges, please contact our support team via:

• Email: support@shopesy.co
• Phone: +91 7827848040