Returns Policy

At Shopesy, we aim to provide a simple and transparent process for returns, exchanges, and refunds.

Returns & Exchanges

We accept both returns and exchanges for defective and non-defective products.

Window: Requests must be initiated within 14 days of delivery.

Product Condition: The product must be new, unused, unopened, and in its original packaging.

Verification: An unboxing video is required for all return and exchange requests. It must clearly show the product, its packaging, and any defects or issues, if applicable.

How to Initiate a Request: Submit a request through one of the following Return/Exchange Request Form.

Process

1. Our courier partner, will pick up the product from your location.
2. The product will be reviewed to determine approval or rejection based on its condition.
3. You will be notified by email of the outcome.
4. If approved:
   • For exchanges, a replacement product will be dispatched within 24 hours.
   • For returns, the refund will be processed as outlined below.

Refunds

Once the returned product is received and verified, the refund will be processed within 7 days.

Refund Mode

• Refunds for prepaid orders will be processed to the original payment method. For COD orders, the refund will be processed to the bank account or UPI ID provided by the customer.

Contact Us

For any questions regarding your order, return, or exchange, please reach out:

Email us at:
📧 support@shopesy.co

Prefer to speak with someone directly? Give us a call:
📞 +91 9625981901