Support & Contact Policy
Effective Date: 15-01-2025
At Shopesy, we are committed to providing excellent customer service. Our Customer Support and Contact Policy ensures that you can easily reach us for any inquiries, concerns, or issues related to your order.
How to Reach Us
You can contact us through the following channels:
- Support Email:
- For any queries, please email us at support@shopesy.co. We aim to respond to all emails within 24 hours during business hours.
- Support Number:
- You can reach us at our customer support number: +91 7827848040. We are available for calls and WhatsApp messages.
- Business Hours:
- Monday to Saturday: 10:00 AM – 6:00 PM
- We are closed on Sundays and public holidays.
- Business Address:
- Store Name: Shopesy
- Address: Thokar no 9, Shaheen Bagh, Jamia Nagar, Okhla, South Delhi – 110025, India
- Contact Form:
- You can also fill out the contact form on our website for any inquiries. We will get back to you within 24 hours.
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Response Times
- Our customer support team will respond to all queries within 24 hours during business days (Monday to Saturday). For urgent matters, we recommend contacting us via phone or WhatsApp.
Resolution Procedures
- Once you reach out to us, we will acknowledge your query and provide a resolution within a reasonable time frame based on the nature of the issue. If a product return, exchange, or refund is required, we will guide you through the process as per our policies.
We are dedicated to ensuring a smooth shopping experience and resolving any concerns quickly. Don’t hesitate to contact us if you need assistance.
